Automotive CRM software for growth

Build trust with your customers through easy and transparent communications. Text reminders, two-way messaging and automated marketing keep customers informed, reduce no-shows and encourage repeat business.

Shop Controller Messages center with MILES auto-reply answering customers

Scheduling

See every tech's appointments for the day and book new visits in a click.

Templates

Ready-made email and text campaigns for reminders, reviews, thank-yous and specials.

Messaging Center

Every text, call and MILES reply in one inbox, tied to the customer.

Customer Info

Spend, visits, repair orders, notes and marketing history on one screen.

Appointment calendar with columns for each technician

Every appointment, every tech, one calendar

See the whole day

View each technician's schedule side by side, from the 8 AM drop-offs to the 3 PM pickups.

Book in seconds

Add an appointment from the calendar and match it to the right tech and time slot.

Know who's coming

Today's clients are listed right next to the schedule so your team is ready when they arrive.

Two-way texting that books the work

Answer right away

A customer texts about a check engine light and gets open times for their vehicle in moments.

Booked in the thread

Once they pick a time, the appointment is booked and confirmed in the same conversation.

Automatic reminders

Customers get a reminder text the day before so fewer appointments are missed.

Text conversation where MILES books a check engine light appointment
Email campaign builder with a service reminder for customers due for an oil change

Email campaigns that bring customers back

Automated campaigns

Service reminders, review requests and thank-you emails go out on their own.

The right list

Target customers by need, like everyone due for an oil change.

Branded to your shop

Every email carries your shop's name with a Book Now button, ready to schedule or send.

Know every customer before you say hello

The full picture

Total spend, average spend, visits and the next appointment at a glance.

Notes your team can use

Save details like "prefers morning drop-off" so every advisor gives the same great service.

History in one place

Past repair orders, reviews, language preference and every email, text and postcard sent.

Customer profile with spend, visits, repair orders, notes and marketing history
Contacts list showing vehicles, phone, last visit, average spend and rating

Your whole customer list, organized

Search and filter

Find any customer fast and filter thousands of contacts down to who you need.

Key details at a glance

See vehicles, phone, last visit, average spend and rating for every customer.

Export anytime

Your customer data is yours, ready to export whenever you need it.

Shop Owner Feedback

Hear from shops who took back control of their bays

“We recovered $18,400 in deferred maintenance in our first 60 days on Shop Controller.” Customers used to say they'd do brake work later and we'd lose track. Now the automated text follow-up brings them back automatically.

Marcus CampbellApex European Auto · Austin, TX

“Technicians rarely need to walk to the front counter. It saves roughly 2 hours per tech every day.” Inspections and part requests happen right on the tablet under the hoist. Service writers see notes immediately and produce quotes in minutes.

Elena RostovaHeavy Iron Diesel · Denver, CO

“Text-to-Pay and the QuickBooks sync eliminated our end-of-day bookkeeping headaches.” Clients pay from their phone and pick up their keys from the night drop box. Transactions map cleanly to QuickBooks with zero manual reconciliation.

Derrick VanceMotorCity Performance · Detroit, MI
MILES scheduling assistant turning a phone call into a booked appointment

Meet MILES

Let MILES fill your calendar

MILES, our customer assistant, answers calls and texts around the clock and turns them into booked appointments, right on your shop calendar.

Answers calls and texts, even after hours

Books against your real availability

Every conversation saved to the customer record

Learn more about MILES

Ready to supercharge your auto shop?

CallBook a Demo