One system to run every repair, customer, and dollar.

Shop Controller connects operations, workflow, customers, marketing, payments, reporting, and intelligence in one cloud platform built around how independent shops actually work.

One connected system

Everything Your Shop Needs to Move Forward

Six purpose-built solutions working together through one complete Shop Controller platform.

Complete Operational System

Your All in One Auto Repair Platform

Engineered for high-velocity automotive facilities where clarity, speed, and trust directly drive repair volume.

Run the Shop

  • Estimates, Repair Orders & Invoicing: Write the estimate, build the RO, and invoice the customer without leaving the platform.
  • Job Board & Bay Management: See every vehicle, every tech, and every bay at a glance so nothing stalls.
  • Parts & Inventory: Look up and order parts, track stock, and get alerts before you run out.
  • Technician Tablets: Techs pull up job info, add photos and notes, and stay at the vehicle instead of walking to the counter.
  • Service Advisor Training: Built-in video modules and quizzes that turn new hires into confident advisors faster.
  • Help Right Inside the Software: Guidance and answers show up where your team is working, so questions don't turn into support tickets.

Engage Customers

  • Digital Vehicle Inspections: Photos and video that show customers exactly what you found and why it matters.
  • Two-Way Texting: Approvals, updates, and questions handled in the channel customers actually answer.
  • Online & Automated Scheduling: Customers book themselves around your real availability, day or night.
  • Miles, Your AI Assistant: Miles answers the phone and texts, books and reschedules appointments, and hands off to your team when a human is needed.
  • Full Customer & Vehicle History: Every past repair, deferred job, and visit ready before the advisor picks up the phone.

Grow the Business

  • Deferred Work Follow-Up: Automatically chase the work customers passed on the first time.
  • Service Reminders: Mileage and time-based reminders that put the next visit on the calendar.
  • Email, Text & Direct Mail Campaigns: Targeted outreach built from your own customer data, not a generic list.
  • Review Generation: Automatic review requests after service, plus monitoring and response tools in one dashboard.
  • Your Shop's Website: A professional site that shows your services and turns visitors into appointment requests.

Get Paid & Optimize

  • Integrated Payments: Card, terminal, text-to-pay, and payment links tied straight to the ticket.
  • Business Reporting: Sales, tech performance, job profitability, and the KPIs that tell you where the money goes.
  • QuickBooks & Back Office: Invoices, receivables, aging, and reconciliation flow through without double entry.
  • Connected Integrations: Parts suppliers, CARFAX, and industry data plugged in so your team stops re-keying.

Take one customer journey through the entire platform

Capture the need and begin one connected record. Move from appointment to repair, communication, payment, retention, and reporting while the same record stays connected.

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Shop Controller job board for scheduling work by status

Repeated data

Customer and job information gets entered more than once.

Tool switching

The team moves between systems to complete one task.

Broken context

One department cannot see what another already knows.

One viewSee the whole business
One recordKeep every role current
One platformBuild for what comes next

Every disconnected tool creates another place for work to break

When scheduling, repair orders, payments, marketing, communication, and reporting live apart, the team becomes the integration.

The patchwork

Separate tools own pieces of the same customer journey

The connection

Operations and information move together

The advantage

The shop acts from one shared system

How it works

1. Bring the core work together

Connect customer, vehicle, repair, payment, and business information.

2. Give each role the right view

Keep one source of truth while making daily work clear for every person.

3. Improve the whole system

Use connected reporting and intelligence to guide the next decision.

Replace disconnected tools and duplicate records

Give every role one current source of truth

Grow the business without rebuilding the technology behind it

Products that power All in One

Learn more about Shop Controller

Frequently asked questions

Shop Controller connects core shop management, workflow, customer communication, scheduling, marketing, payments, reporting, integrations, and practical intelligence.

Ready to supercharge your auto shop?

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