Your customers keep calling. MILES keeps answering.

MILES answers calls and texts for your shop, day or night. It books appointments against your real availability, reschedules visits and talks with customers in their language, so your advisors can stay focused on the work in front of them.

MILES customer assistant for auto repair shops

Open for customers, even when you're closed

Calls and texts that come in after close get answered right away, so you start the morning with booked work instead of voicemails.

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MILES answering a customer after hours

What MILES can do

Answers Calls

Picks up forwarded calls and saves a full transcript.

Answers Texts

Replies to customer texts instantly, any time of day.

Books Appointments

Schedules against your real shop availability.

Reschedules Visits

Moves or confirms appointments and updates your calendar.

After-Hours Coverage

Keeps serving customers when the shop is closed.

Multilingual

Talks with customers in their language, including Spanish.

Answers Shop Questions

Shares your hours, services and policies on request.

Full History

Every conversation is saved to the customer record.

Shop Owner Feedback

Hear from shops who took back control of their bays

“We recovered $18,400 in deferred maintenance in our first 60 days on Shop Controller.” Customers used to say they'd do brake work later and we'd lose track. Now the automated text follow-up brings them back automatically.

Marcus CampbellApex European Auto · Austin, TX

“Technicians rarely need to walk to the front counter. It saves roughly 2 hours per tech every day.” Inspections and part requests happen right on the tablet under the hoist. Service writers see notes immediately and produce quotes in minutes.

Elena RostovaHeavy Iron Diesel · Denver, CO

“Text-to-Pay and the QuickBooks sync eliminated our end-of-day bookkeeping headaches.” Clients pay from their phone and pick up their keys from the night drop box. Transactions map cleanly to QuickBooks with zero manual reconciliation.

Derrick VanceMotorCity Performance · Detroit, MI

One connected platform

Learn more about Shop Controller

MILES Customer Assistant is one part of Intelligence. Explore the tools that work right alongside it.

Ready to supercharge your auto shop?

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