Two-way texting and email in one message center

Every text, email and call from your customers lands in one shared inbox. Reply in seconds with templates, personalize with customer details, and let MILES answer when your team is busy.

Shop Controller message center with MILES auto-reply answering a customer's appointment question

Message Center

Texts, emails and call transcripts for every customer in one inbox.

Templates

Save your most common replies and send them with one click.

Variables

Drop in names, vehicles and contact details automatically.

Contacts

Your full customer list, searchable and ready to message.

Text conversation where MILES answers Saturday hours and offers to reschedule an appointment

Real conversations, answered fast

Reply from anywhere in the shop

Customers text the shop number and your team answers from the same screen they run jobs on.

MILES covers the gaps

After hours or on a busy morning, MILES answers questions, checks appointments and books the work.

Nothing gets lost

Every message is saved to the customer, so anyone on your team can pick up the conversation.

Templates for the replies you send every day

One click replies

Confirmations, review requests, pickup notices and thank yous are ready to send.

Built by your shop

Create and edit templates in your own words, then share them with every advisor.

Consistent service

Every customer hears the same clear, friendly message no matter who is at the counter.

Template menu with saved replies like Leave us a Review, Schedule Appointment and All finished
Variable menu with customer first name, last name, email, phone, address and vehicle fields

Personal messages without the typing

Fill in the details

Insert first name, phone, address and vehicle info right from the customer record.

Works in templates

Add variables once and every message comes out personalized for the right customer.

Fewer mistakes

No more copying names and vehicles by hand or sending the wrong details.

Every customer, ready to reach

Search and filter

Find any customer in seconds and narrow thousands of contacts to exactly who you need.

Know who you are talking to

See vehicles, last visit, total visits and average spend before you hit send.

Your data, your way

Export your contact list whenever you need it.

Contacts list with vehicles, phone, last visit, total visits, average spend and rating
Shop Owner Feedback

Hear from shops who took back control of their bays

“We recovered $18,400 in deferred maintenance in our first 60 days on Shop Controller.” Customers used to say they'd do brake work later and we'd lose track. Now the automated text follow-up brings them back automatically.

Marcus CampbellApex European Auto · Austin, TX

“Technicians rarely need to walk to the front counter. It saves roughly 2 hours per tech every day.” Inspections and part requests happen right on the tablet under the hoist. Service writers see notes immediately and produce quotes in minutes.

Elena RostovaHeavy Iron Diesel · Denver, CO

“Text-to-Pay and the QuickBooks sync eliminated our end-of-day bookkeeping headaches.” Clients pay from their phone and pick up their keys from the night drop box. Transactions map cleanly to QuickBooks with zero manual reconciliation.

Derrick VanceMotorCity Performance · Detroit, MI
MILES scheduling assistant turning a phone call into a booked appointment

Meet MILES

Let MILES answer for you

MILES, our customer assistant, replies to texts and calls around the clock, answers common questions and books appointments right into your shop calendar.

Answers texts and calls, even after hours

Books against your real availability

Every conversation saved to the customer record

Learn more about MILES

Ready to supercharge your auto shop?

CallBook a Demo