Review and reputation management for auto repair shops

Most drivers read reviews before choosing a shop. Automatically request reviews after every visit, respond fast to negative feedback, and share your best reviews so your online reputation keeps earning trust without burdening your service advisors.

Shop Controller reviews dashboard

Ask every customer, automatically

Send a review request by text or email shortly after each visit, creating a steady stream of fresh reviews without extra work.

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Review request sent to a customer

Customers Read Reviews

90% of consumers read online reviews before deciding where to do business.

Respond Within a Week

53% of customers expect businesses to address poor reviews within a week.

Drive Qualified Reviews

Set a default star rating to route your happiest customers right to your review pages.

Shop Controller reviews dashboard

Proactively manage your online presence

Build trust without referrals

Positive reviews do the convincing for you when new customers are comparing shops.

Quiet the keyboard warriors

Real-time monitoring lets you address bad experiences before they define your shop.

Shop Owner Feedback

Hear from shops who took back control of their bays

“We recovered $18,400 in deferred maintenance in our first 60 days on Shop Controller.” Customers used to say they'd do brake work later and we'd lose track. Now the automated text follow-up brings them back automatically.

Marcus CampbellApex European Auto · Austin, TX

“Technicians rarely need to walk to the front counter. It saves roughly 2 hours per tech every day.” Inspections and part requests happen right on the tablet under the hoist. Service writers see notes immediately and produce quotes in minutes.

Elena RostovaHeavy Iron Diesel · Denver, CO

“Text-to-Pay and the QuickBooks sync eliminated our end-of-day bookkeeping headaches.” Clients pay from their phone and pick up their keys from the night drop box. Transactions map cleanly to QuickBooks with zero manual reconciliation.

Derrick VanceMotorCity Performance · Detroit, MI

One connected platform

Learn more about Shop Controller

Reputation and Review Management is one part of Engage Customers. Explore the tools that work right alongside it.

Ready to supercharge your auto shop?

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